![]() ![]() ![]() Observing people using consumer services for business conversations, our founders were inspired to provide a solution built for business from the ground-up. Moxtra’s co-founder and CTO, Stanley Huang was a senior director of engineering at both WebEx and Cisco Systems. Moxtra’s co-founder and CEO, Subrah Iyar, was the co-founder and CEO of WebEx Communications. Moxtra has a heritage in collaboration tracing back to WebEx Communications. Moxtra’s Customer Collaboration Platform can power your branded OneStop Customer Portal as a fluid extension of your existing website, web or mobile app, or as a standalone web and mobile app. Moxtra powers your OneStop Customer Portal – your digital branch, with continuous collaboration experiences, helping you retain and grow customers, manage your distributed organization, and lower your costs for doing business. This means providing a digital destination where your customers can call-in at their convenience and receive a one-stop service experience. In today’s world, your business needs a digital branch where you deliver premier service to your customers. On the other hand, about half as many say that during the same time, their service providers became more digital and more inconvenient to use (21%).Ībout the Data: Findings are based on a survey of 1,000 consumers and 200 senior-level decision-makers in the healthcare, education, insurance and logistics industries.Deliver customer convenience, with your Private OneStop Portal - in every customer’s pocket. This has resulted in two-fifths (41%) of consumers saying that their service providers became more digital and more convenient to use during the pandemic. About one-quarter (23%) also listed outdated tools and technology however, 6 in 10 say that cost is holding them back from implementing new digital tools and solutions.ĭespite these pain points, one of the positives that the pandemic has brought about is that it has forced many companies, including service providers, to up their digital game. Others are being held back from engaging with consumers due to issues with digital tools and technologies, with 39% listing too many different digital tools and technologies to keep track of as a pain point. Some 4 in 10 also cite inefficient processes that slow down interactions as a pain point. Unfortunately, one of the biggest pain points for the decision-makers in the healthcare, education, insurance and logistic industries surveyed is not having enough staff or resources to provide timely, consistent and quality engagement (44%). ![]() Nearly 3 in 10 (28% of) consumers list great customer service as one of their top 3 reasons for choosing a service provider, and more than 4 in 10 (43%) say the ability to talk to a human representative or administrator is one of the most important features when engaging with a provider - a sentiment shared by consumers in general. However, service providers are encountering barriers when engaging with consumers, according to a survey from Moxtra. Great customer service is one of the top reasons consumers choose or remain loyal to specific service providers and, when engaging with service providers, half (51%) prefer to engage with a provider digitally the majority of the time. ![]()
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